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Building Internal Tool : A Mindset shift for product people
Problem brief :
Initial Problem Statement :
The Recipe visualizer :
Understanding user flows :
Interviews :
User Persona :
Empathy Map and Customer Journey Map :
Rapid Prototyping :
High Fidelity Prototype :
Primary user : Chefs, Engineers, Industrial designers and technicians Secondary user : Team leads and co-founders
Session Analyser
Nymble: Fresh, Fast, and Easy Home Cooking
Problem: Cooking every day is stressful, expensive, and
time-consuming. Meal kits aren't the answer - they're pricey and still require an hour in the kitchen.
Solution: Nymble, your countertop cooking robot. Makes fresh meals in just 10 minutes, using ingredients you choose from your local store.
Benefits:
Saves you time: Forget spending an hour cooking!
Saves you money: No expensive meal kits needed.
Easy to use: Anyone can cook with Nymble, even kids!
Wide variety of recipes: Hundreds to choose from, including international and chef-crafted dishes.
Nymble
What did I do?
I designed and owned the entire user journey of Nymble Bot (Their cooking robot) end to end. The goal is to provide the users with a seamless and delightful experience.
UXD / Secondary research / User Interviews / User Journey Maps / Business Process Mapping / Persona / Wire-framing / Interaction Design / UI Design / In-Depth Documentation
It is a common pattern at many software companies: the customer-facing products and features are clean, polished, and thoughtfully designed, while behind the scenes, the people who sell, implement, and support customers struggle to get their work done. It’s easy to treat the UX of such internal tools as an afterthought and rely on documentation and training to fill the gaps in what is, in truth, poor product quality. It’s often tempting to dedicate the best people and all of our time to work on customer-facing problems while leaving coworkers to fend for themselves.
The Nymble bot connects a ot of diverse teams. A few if these are the Software team, Engineering, Robotics, Vision, Design, Marketing and Bizops. With Beta Trials coming up, it’s high time that we build a tool that give's access to the data that each team requires efficiently. With just a few prototypes out in the alpha trials, the teams had to go through a long process to fetch, analyze and edit/respond to data. Nymble will be releasing 50 bots for the beta trials, which equals ton loads of data to be fetched, analyzed and troubleshoot. As the start-up is growing exponentially for the beta trials, It also means there will be more people who need access to specific data related to their domain. Therefore, It is high time at Nymble to build an internal tool that facilitates all this requirements.
To design an internal tool for Nymble’s employees to create recipes and analyze recipe sessions using the data provided by the Nymble bot.
Since the recipe editor was developed earlier, a version of it was still available for me take a look and analyze. I got the chance to talk to people and consolidate the process behind this version that was called the Recipe visualizer.
Food Tech
Feb ’22 - Sept ’22
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